Description

Sales Executive

Buckman – Grand Rapids, MI

Location: Remote

Language: English

Travel: up to 75%

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Key Outcomes/Responsibilities

Customer Satisfaction: managing the relationship with the customer in a manner that makes Buckman attractive and prevents attrition.                                                                                                                                      

Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested

Continuous improvement: Sales Executives should bringing savings projects to the customer to help improve the process (>10% of sales each year).                                                                                                           

Actions: proposing chemical and/or digital solutions to lower customers costs, identifying process changes and assisting customer with implementation, optimizing applications or process variables/controls

Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications                                                                                                                                                            

Actions: commercial new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications

Reporting/service: Servicing the account in a manner that keeps the customer happy.                                                       

Actions: writing service reports, application testing and monitoring, business review with customer, process and application troubleshooting, responding to service calls, maintaining equipment

Basic Qualifications

• Education Requirements: Bachelor's Degree
• Job Experience: 4 - 6 years
• Water Clarification
• Facilitation/training skills
• Metrics/data analytics
• Communication training

Competencies

• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives 
• Ensures Accountability - Holding self and others accountable to meet commitments 
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives 
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 
• Develops Talent - Developing people to meet both their career goals and the organization's goals 

We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.

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